Synergy

Consumer Reviews and Complaints

Keith

Original review : 2019-05-29

I believe Synergy has to be the most expensive electricity provider in Australia. Their customer service is rubbish and their complaint handling useless. As soon as the WA State Government allows competition in the electricity supplier market - if it ever does - the majority of WA householders will make the jump and leave Synergy forever!

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Original review : 2017-10-01

As I live in WA, I have had no other choice but to go with Synergy for electricity (I have heard there is at least one other company looking to expand to WA, maybe more, in the near future). The customer service call centre seem to be ok, but I guess are limited by what they can and can\\\'t do. The charges and rates are ridiculously high and just keep going up, thanks to the government owned Synergy!! My bills have more than doubled in recent years even though my usage has gone DOWN!!

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Original review : 2017-10-01

Long time customer, no alternative supplier, all problems experienced over the years attended to and resolved promptly.

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Elizabeth Avery

Original review : 2019-06-07

The times I had to contact Synergy, I was left quite dissatisfied. The electricity charges is enormousIy high. They advise to compare with similar households regarding the electricity used. I did that and was told by Synergy they were not interested that. I live alone, cook with gas, heat my water by either solar or when needed by gas, and my electricity is about double than that of another person in the village who lives alone and use NO gas at all. I tried to talk to them about it, but they will not even listen to it. So, as you can see their complaint handling is also worth very little.

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Miller

Original review : 2019-06-14

I have solar panels and get paid $12 for input but get charged heaps for just having a service and rates.

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Lynne

Original review : 2019-06-25

Only service here in wa. Pretty poor advice when turning off power. Low money buy back on solar panels

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