Ergon Energy

Consumer Reviews and Complaints

Original review : 2017-10-02

Average -Ok. Has improved over the last two years due to the competition getting closer perhaps.

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Elizabeth Twining

Original review : 2019-06-02

If we had the choice to select another provider I would but in our area we don\\\'t get a choice! I have never paid so much for power as I have since my move to Mackay from Cairns.

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David Laws

Original review : 2019-06-30

I have been a customer for a very long time so I cannot compare different rates.If there is a cheaper alternative with the same reliability and service then naturally I would consider a change. I thought that my service in Oakey 4401 did not have an alternative.

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Greg Hartwell

Original review : 2019-07-11

I have no complaint with Ergon only that the power charges are too high and increase without any notice. The price is now 25.3 c KWH

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Robyn

Original review : 2019-07-16

Ergon Energy has always been our electricity supplier as we have no other options. We are not happy with the fees added to our a/c for service charges etc amounting to almost $100:00 on each 3 monthly statement. I have queried this charge with Ergon and was informed it was to service the lines, poles and metres. I find this disconcerting as I know of no other business that charges their customers to service their equipment. With electricity prices continually rising this charge is adding extra distress to electricity users.

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Barb Cavanagh

Original review : 2019-07-16

I find charges, to me, are very high and very difficult to manage at times. I do work in a Welfare Support Centre and, at times, the way customers and their costs are managed is not very appropriate.

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