Our main goal here at Seek The Deal is to help set our customers up with an energy deal and energy supplier that suits their unique needs. When you choose to compare energy providers with our energy experts, we’ll present you with a list of available and desirable deals in your area of Australia. After we’ve presented you with this personalised list, it’s up to you to decide on which energy provider is right for your household needs.
If you’ve never compared providers before, it might be hard to know what to look for. We’ve laid out the three most important questions you need to ask and answer for yourself when selecting a new energy provider. Whether you’re looking for clean energy options or big savings on your electric and gas bill, these are the three most important things to look out for in your next energy supplier.
- Do They Have a Good Track Record?
Choose a company that has a great track record in the industry and with their clients. Sometimes providers use business and marketing strategies to reel you in and then raise their prices once you’re signed on. Be sure to do your research and choose a utility provider that prioritises integrity. Chances are pretty good that if they’ve been in the industry for several years and have several positive reviews across their prices, services, and customer care, they’re a safe choice.
2. Are Their Plans and Prices Fair?
A lot of factors go into deciding whether or not an energy provider’s plans and prices are fair. The cheapest price may not always provide the best value for a number of reasons. Some energy providers offer cheap contracts but sky-high exit fees, some don’t offer fixed-rate plans, and some may offer an excellent electricity price but leave much to be desired when it comes to their solar energy plans. Depending on where you are and what you want out of your energy contract – there are several questions you need to answer for yourself before weighing out your options.
That being said, for the most part, fixed-rate plans are the best way to go for many households, so always be on the look out for this key indication of a reputable energy provider.
3. Do They Put The Customer First?
Customer service can make or break your experience with your energy supplier. While they may not always be the cheapest, finding an energy supplier with a good reputation in customer service is always something to strive for. If something goes wrong or you’re wanting to make a change mid-contract, or you simply have some questions you need answered – you’re going to want an informed, friendly, and accommodating team doing their best to provide you with what you need.
Ready to start looking at alternative energy suppliers? Compare now and our Seek The Deal team will help you make the switch!